Installation
Glebe Healthcare offer three delivery options:-
- Shipping without installation
- Customer collect
- Delivery and installation.
Warranty
We offer a 1 year return to base warranty (unless otherwise stated). For items covered by a Parts & Labour warranty an engineer will normally be with you on the next working day after notifying us of a problem with the equipment. However we do offer a chargeable emergency call out service which operates 24 hours per day / 365 days per year, where practical, with costs starting from £30.
Faulty goods will be replaced free of charge under warranty.
Any failure due to damage, misuse or incorrect installation by anyone other than Glebe personnel or their authorised agents will not be covered by warranty.
Delivery
In the vast majority of cases we dispatch goods within one working day of your order. Occasionally, if an item is out of stock or if you have ordered more than one item, a short delay may arise before delivery. Some items may be shipped to you direct from the manufacturer when this is the fastest shipping option available to us. If you have not heard from us within ten working days of ordering, please email moc.erachtlaehebelg@seiriuqnebew .
Handling, Carriage and Packaging
Our aim is to minimise shipping costs whilst ensuring that our customers receive their goods as quickly as possible. As a result, carriage is charged on all items costing less than £150 (excl. VAT) and these costs are made clear at the time of ordering. All items over £150 (excl. VAT) are shipped free of charge and all orders over £300 (excl VAT), regardless of how many items are in the order, are shipped free of charge.
The Indicative Shipping Cost (where shown) assumes that only that specific item will be ordered. It is possible that overall shipping costs will be capped, reduced or waived for an order containing multiple items.
Our customers are welcome to visit our premises to collect their order at no cost.
For larger and more specialist items such as scooters, beds and hoists, we strongly recommend our delivery and installation service. A trained engineer will deliver, install and demonstrate your equipment at a time convenient to you. All packaging will be removed and recycled. You can then rest assured that your new equipment has been correctly assembled in accordance with the manufacturers' instructions and the full warranty will apply.
Delivery and Installation Costs
The costs for delivery and installation are shown below by county:
| County | Cost | County | Cost |
|---|---|---|---|
| Aberdeenshire | £199 | Kirkcudbrightshire | £129 |
| Anglesey | £129 | Lanarkshire | £129 |
| Angus | £159 | Lancashire | £99 |
| Argyll | £199 | Leicestershire | £79 |
| Ayrshire | £129 | Lincolnshire | £99 |
| Banffshire | £199 | London | £79 |
| Bedfordshire | £79 | Londonderry | £299 |
| Berkshire | £69 | Merionethshire | £99 |
| Berwickshire | £129 | Merseyside | £99 |
| Breconshire | £79 | Middlesex | £79 |
| Bristol | £0 | Midlothian | £129 |
| Buckinghamshire | £79 | Monmouthshire | £79 |
| Bute | £199 | Montgomeryshire | £99 |
| Caernarvonshire | £99 | Moray | £199 |
| Caithness | £199 | Nairnshire | £199 |
| Cambridgeshire | £99 | Norfolk | £99 |
| Cardiganshire | £99 | North Yorkshire | £99 |
| Carmarthenshire | £99 | Northamptonshire | £79 |
| Cheshire | £99 | Northumberland | £129 |
| Clackmannanshire | £129 | Nottinghamshire | £99 |
| Cornwall | £99 | Orkney | £249 |
| Cornwall (Isles of Scilly only) | £299 | Oxfordshire | £69 |
| Cumbria | £129 | Peebleshire | £129 |
| Denbighshire | £99 | Pembrokeshire | £99 |
| Derbyshire | £99 | Perthshire | £159 |
| Devon | £99 | Radnorshire | £79 |
| Dorset | £69 | Renfrewshire | £129 |
| Down | £299 | Ross & Cromarty | £199 |
| Dumbartonshire | £129 | Roxburghshire | £129 |
| Dumfriesshire | £129 | Rutland | £99 |
| Durham | £129 | Selkirkshire | £129 |
| East Lothian | £129 | Shetland | £299 |
| East Sussex | £79 | Shropshire | £79 |
| Essex | £99 | Somerset | £69 |
| Fermanagh | £299 | South Yorkshire | £99 |
| Fife | £129 | Staffordshire | £79 |
| Flintshire | £99 | Stirlingshire | £129 |
| Glamorgan | £79 | Suffolk | £99 |
| Gloucestershire | £0 | Surrey | £79 |
| Greater London | £79 | Sutherland | £199 |
| Greater Manchester | £79 | Tyne and Wear | £99 |
| Hampshire | £69 | Warwickshire | £69 |
| Hampshire (Isle of Wight only) | £129 | West Lothian | £129 |
| Herefordshire | £0 | West Midlands | £79 |
| Hertfordshire | £79 | West Sussex | £79 |
| Huntingdonshire | £99 | West Yorkshire | £99 |
| Inverness | £199 | Westmorland | £129 |
| Kent | £99 | Wigtownshire | £129 |
| Kincardineshire | £159 | Wiltshire | £0 |
| Kinross-shire | £129 | Worcestershire | £0 |
Cancellations
No notice of cancellation of an order will be valid unless given in writing and agreed to by an authorized representative of the Company. If written notice of cancellation is received by the Company, we reserve the right to levy a cancellation charge of up to 50% of the value of the order. If the Contract allows for delivery in instalments, each instalment will be deemed to be the subject of a separate contract and non-delivery or delay in the delivery of any instalment shall not entitle the customer to repudiate the contract as regards the balance.
Notice of Damage, Non Delivery or Wrong Delivery
If, on delivery, the goods appear damaged or incomplete, please indicate on the carrier's documentation and notify the Company within 3 days of delivery. If in doubt, please sign the carrier's documentation as "unexamined".
In the event of goods being wrongly delivered, please notify the Company and we will arrange collection. Returned goods must be suitably packaged for transportation by a carrier. Goods received without suitable packaging may not be credited. Where the Company has made an error, full credit will be issued on returned goods, in good condition.
In the event of a refused delivery we reserve the right to make a carriage charge plus 10% handling charge on all consignments for a delivery which is refused without justification.
Passing of Title
The legal title to the Goods shall not pass to the Customer until all sums payable by the Customer to the Company have been received.
Returns
You may return goods bought from Glebe Healthcare within 14 days of receipt for a full refund. For all returns, please contact us on moc.erachtlaehebelg@seiriuqnebew . We will arrange details of the return and provide you with a reference code.
If item is faulty or not as described we will give you a full refund upon receipt of the goods or an exchange credit if required within 28 days. If item has been incorrectly ordered return will be subject either to a £20 charge or a 20% restocking fee (whichever is greater) to cover our costs.
Exceptions to this are as follows:
When the products have been made or customised specifically for you or the products cannot be resold for hygiene reasons e.g. toileting and incontinence items.
None of the above affects your statutory rights.
Glebe Healthcare complies with the Consumer Protection Distance Selling Regulations 2000.
